Top 18 Questions From Clients About Graphic and Web Design Services

How long does it take to develop a website?

Every website is different so it just depends on your specific project needs. Typically, you can expect that it take about 8 weeks, but larger projects could take as long as 16 weeks. We suggest contacting us so we can provide a more accurate timeline.

How does your graphic and web design process work?

Each project starts with an initial phone call or email and then usually a zoom call (a phone or zoom call is required). We will go over your needs, address any current issues, quote is submitted, first 50% of payment is received, layout a plan for the design, design mockups submitted, once approved a development timeline will be created. Design is released or site is launched, and then follow up checkins or web maintenance will be performed monthly! 

Do you also offer web design services?

Web design is one of our most favorite services we offer! We’re a full- stack design company but we LOVE our web design projects. We do web design in WordPress and Duda. We mock it up, design it, build it, host it and maintain it month to month! 

Do you offer hosting?

Yes! Every website that we develop, we will also quote you hosting to go along with it.

If you prefer to maintain and host your website yourself, that’s fine too! In this case though we suggest you get adequate training on hosting and maintaining your website for all updates that it will need, month-to- month. This is something we can help train you on as well…

Where can I find my own hosting?

You can definitely purchase your own hosting. We do recommend a WordPress specialized host, and we have our favorite. Our favorite has servers that have been optimized to run WordPress websites and can support you, should you have questions about setup or troubleshooting.

We personally recommend Siteground or WP Engine.


What is a CMS?

CMS Stands for “Content Management System”. In the backend of your website AND your hosting account, you have separate CMS that allow you to make changes to your website.

Where can I purchase a domain name?

Our preferred domain registrar is Namecheap because of its competitive pricing and amazing customer support.

Do you offer copywriting services?

Web design and print design services may require copywriting services. We do offer these services when there is a need. The price is based per project and we have a copywriter that helps assist us. You are welcome to use your own copywriter too if you wish!

I prefer to build my own website. What do I need to do?

If you want to build your own website instead of hire a designer, then we can offer you website training to do so. We can walk you through via zoom or google meetups on how to build your own website. If you don’t want training and just need direction on where to start, that’s fine too! Hit us up for our free Consultation ServicesWe’d be happy to get you on your way…

Will you also market my website?

Every website that we quote, we quote what we call our “Google Success Package”. This package comes with the following services which will help you rank organically on Googles Search Results quite well within the next few months.

  • – We add Key Words for each page to get you started on your SEO journey. Billed per page
  • – Google Analytics account created/added/integrated.
  • – Google Analytics Tools integration on dashboard.
  • – Google Webmaster Tools integration on dashboard.
  • – Google Schematics installed for your home page and your FAQ page.
  • – Submission to Google, Bing, etc. for crawling once launched.

We also offer Marketing Services, separate from the Google Success Package.

What is SEO?

SEO stands for Search Engine Optimization. It is a method of making sure your website is visible on the web. This helps drive traffic to your site organically.

Every site that we build, we start you off for success with SEO, but SEO is an ongoing tool that you need to master to have it work well for you, and needs changed monthly. We offer SEO services in our Marketing Services if you feel you’d be interested in this as an additional ongoing service. 

I am new to WordPress. Do you offer training?

Yes, we do! Every website quote we do, we add website training as an optional item. We bill by the hour for this training at $150/hour. Everyone that does training with us, we will record how-to videos specifically for YOUR website and store them in the cloud for you to retrieve whenever you need. 

Do you offer training for Duda Websites?

Yes, we do! Just like our WordPress clients, every quote we do, we add website training as an optional item. We bill by the hour for this training at $150/hour. Everyone that does training with us, we will record how-to videos specifically for YOUR website and store them in the cloud for you to retrieve whenever you need. 

How much do you charge?

For web design jobs, they can be as low at $1,200 for the project and $45 for monthly maintenance. 

Our design projects start out around $250 and go up from there. 

Do you offer refunds?

Refunds are only issued for services not rendered. If a project has been started and has made it 50% of the way  (30 days in) then the remaining 50% of the project will be due the following month, regardless. I’m paid for my time, knowledge and experience, just like everyone else that offers Services, instead of Products. Products can be given back to a store, TIME cannot be given back to a services specialist. 

 For our maintenance plan, you will be billed for at least 30 days.

If you are unsatisfied with any of our monthly services, we would prefer to discuss how we can improve your experience before you make the final decision to cancel.

Any deposit made to reserve our time to complete a project are non-refundable. Specific details will be outlined in your Estimates and Invoices. 

What is the cancellation policy of your site plans?

You may cancel your Hosting or Maintenance Service plans at any time and it will become effective in the next billing cycle.

For example, if you sign-up on January 18th, cancel on January 31st, you’ll continue to receive services until February 17th and there will be no further charges after that.

If we host your website and you want to take it down, move it and host it els-where we have two options for you. 

  1. We package it up and hand it off to you to give to your IT department or new designer. You paid for your website and we will NEVER keep it hostage. That’s our promise. 
  2. We package the site up and move it for you to a new host for your IT department or new designer, for a small $99 fee.  We can insure the process will go smoothly and you wont loose any data, emails or downtime. 

We can assist in transferring your URL Registrations too if need be. 

What payment method do you accept?

We accept all major credit cards, payments via Check, Venmo, Paypal and Stripe. Learn More Here

Are there any website jobs you DON'T or WON'T take?

Being this is a Christian-based company, we will not do websites on the following topics, as it conflicts with our biblical views and beliefs, as we feel we would be offending God.

  1. Gambling 
  2. Alcohol or Tobacco 
  3. Porn or anything related to it